I've added these exceptions but it doesn't seem to have had much effect on the user's CC. Interestingly, I've just found out that one of our user's that also has a Mac and CC has no issues authenticating through the network so I'm not sure if this is: 1) Proxy issue. 2) There is an inconsistency between setups of CC on the two Macs. The Creative Cloud desktop app is required to access Adobe apps (Adobe requires it for apps to license and function properly). If for some reason you need to uninstall it and are unable to, use the Creative Cloud desktop app uninstaller.
Adobe Reader and Acrobat Cleaner Tool
Simply click the Help menu Logout a blank Adobe pop up will come up showing a spinning circle, wait 3-5 seconds, then close the still blank pop up.Viola Libraries should now show you as logged in and should be functional. This worked for me using Illustrator 2021 v25, and Adobe Zii 6.0.2.
The Adobe Reader and Acrobat Cleaner Tool removes a standalone installation of Reader or Acrobat, including any preferences and settings that may be preserved during a standard program uninstall.
- Choose Applications Adobe Acrobat DC, select the Acrobat DC Uninstaller, and double-click it. Follow the onscreen instructions to uninstall Acrobat. In the Authenticate dialog box, type the macOS user name and password for an administrator account and click OK.
- About: Adobe Acrobat Reader DC software is the free global standard for reliably viewing, printing, and commenting on PDF documents. And now, it's connected to the Adobe Document Cloud − making it easier than ever to work across computers and mobile devices.
While most installs, uninstalls, and updates operations happen without incident, there are cases where a user may not be able to complete such tasks due to some registry or file conflict on the machine. This is particularly problematic when permissions set on plist entries or files prevent the successful installation of new installs and/or updates. The Adobe Reader and Acrobat Cleaner Tool is designed to fix such issues by cleaning up corrupted installations, including removing or fixing corrupted files, removing or changing permissions registry entries, etc. The tool provides options for removing problematic Acrobat items only while leaving Reader untouched and vice versa.
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Adobe Reader DC and Acrobat DC Cleaner Tool
AcroCleaner for DC and later
This download provides the Adobe Reader and Acrobat Cleaner Tool for Windows and Mac.
IMPORTANT:
1. THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.
2.The Windows version of the tool only supports cleanup of DC products (both Continuous and Classic tracks). If you want to remove any older versions of Acrobat and Reader products then please refer to “AcroCleaner for 10.x and later”.
3. In some scenarios Cleaner tool for Windows might affect some preferences common between Acrobat and Reader. Hence it is advised that if both Acrobat and Reader products are installed on machine then the installed product be repaired after running the cleaner Tool.
| Version | 4 |
|---|---|
| Date | June 10, 2015 |
Use the AcroCleaner Version 4 for DC and later on Windows to cleanup failed or partial uninstalls of DC products.
English
- Download Adobe Reader DC and Acrobat DC Cleaner Tool for Windows version 4.0 (ZIP, 468 KB)
| Version | 1 |
|---|---|
| Date | Dec 13, 2017 |
Use the AcroCleaner Version 1 for 11.x, DC and later on Mac to cleanup failed or partial uninstalls of of 11.x and DC products.
English
- Download Adobe Reader DC and Acrobat DC Cleaner Tool for Mac version 1.0 (DMG, 416 KB)
Adobe Reader and Acrobat Cleaner Tool
AcroCleaner for 10.x and later
This download provides the Adobe Reader and Acrobat Cleaner Tool for Windows.
IMPORTANT:
THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.
| Version | Preview 2 |
|---|---|
| Date | June 17, 2013 |
Use the AcroCleaner Version 2 for 10.x and later to cleanup failed or partial uninstalls of 10.x and 11.x products.
English
- Download Adobe Reader and Acrobat Cleaner Tool for Windows version 2 (ZIP, 651 KB)
AcroCleaner for 9.x
| Version | Preview 1 |
|---|---|
| Date | June 17, 2013 |
Use the AcroCleaner for 9.x to cleanup failed or partial uninstalls of 9.x products.
English- Download Adobe Reader and Acrobat Cleaner Tool for Windows version 1 (ZIP, 614 KB)
User Instructions
Follow either the User Interface Workflow or the Command Line Usage instructions below to use the Adobe Reader and Acrobat Cleaner Tool. Once you are done, please send us your comments and let us know about your experience.
User Interface Workflow
- Do not proceed if you installed Acrobat or Reader as part of Creative Suite. This tool can only be used with standalone versions of Acrobat and Reader.
- Double click the AdbeArCleaner.exe file.
- Verify you want to continue, and choose Next.
- Accept the EULA and choose Next.
- Choose the standalone product to clean and choose Next.
- If the product to be cleaned is installed on the machine, tool directly proceeds to cleanup.
- If the product is not found, then Acrobat/Reader is cleaned from default installation location at ProgramFilesFolderAdobeAcrobat *.* folder. The user is also given an option to select and add any other additional installation.
- If more than one product is detected, choose which product to remove and whether or not to remove any files that may be shared between Adobe Reader and Acrobat.
- Choose Clean Now. Cleanup begins.
- When finished, restart the machine.
Command Line Usage
- Do not proceed if you installed Acrobat or Reader as part of Creative Suite. This tool can only be used with standalone versions of Acrobat and Reader.
- Open a command prompt.
- Run tool with the desired command line parameters as follows:
ProductId Identifies the product:
0 = Acrobat (Default)
1 = ReaderInstallPath Specifies the product installation path. Default = the product’s default location; e.g. C:Program Files (x86)AdobeReader 10.0. You must use this parameter when using ScanForOthers = 0. CleanLevel Specifies the level of cleanup; i.e. shared components should be cleaned or not:
0 (Default) = clean only components for the selected product.
1 = clean components for the selected product as well as shared components.ScanForOthers Specifies whether to search for and delete only the installation directory identified by InstallPath or all directories on the machine:
0 = Search for and delete only directories found on the path specified by the InstallPath parameter.
1 (Default) = Search for and delete installation directories system wide. This search includes non-default paths as well as default paths such as C:Program FilesAdobeAcrobat 10.0./? Invokes the tool’s Help; for example: AdbeArCleaner.exe /?
User Interface Workflow
- Double click to mount the AdobeAcroCleanerTool.dmg
- Double click the file: AcroCleanerTool.app
- Verify you want to continue, and choose Next.
- Accept the EULA and choose Next.
- Choose the product to remove and click Next.
- Applications found installed are listed separately for both Acrobat and Reader. By default, all the listed applications will be selected for clean-up. Following buttons below the lists can be used to customize the list.
Remove button: Select the application you don’t want to uninstall and click ‘Remove’ button below that particular list.
Refresh button: You can repopulate the full list again using ‘Refresh’ button below that particular list. - Click on Clean button to remove the listed applications
- Press OK to confirm.
- Provide admin password in the admin prompt dialog.
- Cleanup processing begins.
- Press OK once finished dialog is shown.
- Press Quit button to quit the CleanerTool app or ViewLog button to view the logs.
Frequently Asked Questions
Mac Laptop Adobe Creative Download Doesn't Works
- Windows 7: C:Users[USERNAME]AppDataLocalTempRaftLogsAdbeArCleaner.log
- Windows XP: C:Documents and Settings[USERNAME]Local SettingsTempRaftLogsAdbeArCleaner.log
- Mac: ~/Library/Logs/Adobe/AcroCleanerTool.log
Mac: The tool can be used from OS X 10.9 and onward.
Mac Laptop Adobe Creative Download Doesn't Working
Known Issues
- If you have both Acrobat and Reader installed, removing the product that is the default PDF viewer can result in the other product failing to become the new default PDF viewer. When this problem occurs, run Repair on the remaining product and reboot the machine to make the remaining product the default PDF handler.
- For Acrobat Pro Extended 9.x, the tool leaves the Acrobat entry in Add Remove Programs. To manually remove this entry, run an uninstallation from the ARP entry or manually remove the following registry entries:
- Windows 32 Bit OS: HKLMSOFTWAREMicrosoftWindowsCurrentVersionUninstall<Product-Code>
- Windows 64 Bit OS: HKLMSOFTWAREWow6432NodeMicrosoftWindowsCurrentVersionUninstall<Product-Code>
- The product code is language specific. For example, for EFG it would be {AC76BA86-1033-F400-7761-000000000004}
- The Cleaner Tool removes the Reader 9.x or Acrobat 9.x installation even if the user chooses Cancel at the Files in Use dialog during uninstallation. The File in Use dialog appears when you try to uninstall a product that is already running.
Adobe Reader and Acrobat Cleaner Tool
You must check the box above to indicate your agreement to the agreements listed above to activate the download link.